Why is Ticketmaster set up this way?

Ordered Mayhem Festival Tickets on June 4th. I still haven’t recieved them in the mail yet. Safe to say they are lost in the mail. If you call TM, they say they can cancel those tickets and you can pick them up at the venues’ box office the day of the show. Kinda dumb. Emailing TM, they can switch your mail order to TicketFast, which is they email it to you and you print it out. Except they are so insanely slow in replying to emails! Why the hell do the phone agents and the email agents use 2 different systems? The phone agents can’t switch it to TicketFast for some idiotic reason, only box office pickup. Who thought that was a good idea? Since the tickets were so cheap I went all in and got VIP parking, which are also lost. So that’s great, I’ll probably need to park on the moon, hoof it to get all the shit that should already be in my hand, then go back to the moon and drive to my reserved spot. What a pain in the ass.

I sent the first email on July 6th. Got a reply back on the 8th. I asked a question back (which was a mistake, instead of just giving the info they needed to switch to TicketFast). After waiting 2 days I sent another reply with my info on the 10th. I got a reply to my question (that was sent on the 8th) on the 14th. I sent the info again on the 14th in a panic thinking they didn’t get my other email with the info they wanted or they just have their head up their ass. Either is possible. So the 14th was the last response and it’s now the 20th and still nothing.

Why is this process so backwards? I just want to show up and have fun, not worry about jumping through 6 hoops when I get there.

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