The TV actually works now! But Frontier is easily the worst company I have ever had to deal with in my life. They are liars and judging by some shady shit on the receipt, cheats as well.
The guy was 2 hours late to start with. 11-3 huh? Good to see you at 5. The “digital board” was the culporate. After some questionable looking methods to get the DB out, (he was using the screwdriver as a pry bar) he got the new one in and it kick on right away. Spin the tv around, plug shit back in and the Samsung lights again. 4 weeks and 4 days later after it died.
Now the reciept says that they replaced the “digital board” (correct) and the “Light Engine” (completely false). They ordered the light engine for fixing round #2 (which was almost 2 weeks ago) which as we all know, wasn’t the problem. Just like the bulb they brought the first time, they took it out and put the orignal light engine back into the set. So that reciept says they gave us a part that they took back! The Light Engine has a new bulb as part of the assembly so they could very possible try to fuck us over when the light actually does burn out (around $145 for a bulb)! The extended warranty we have from Best Buy means we get one bulb replacement as part of the deal. So according to how the receipt is now, they could tell us that the bulb was replaced because we got a new light engine. Which is horseshit.
So 2 things: it’s an honest mistake on the reciept. It could just take quick call to fix and we’re all good. OR they really are trying to scam us and best buy(best buy approves payment for all parts). If we didn’t watch them do everything, we would never know. By saying we have that light engine and they still have it, they could try to sell it to someone else or something.
The whole situation and really that whole company is really shady. There is an entire week of bullshit on Frontiers part. The week we left for California, I called Frontier about the part that was supposed to be ordered the previous Thursday (the day the tech was there and had the wrong part, the Light Engine). The girl told me that the part was ordered on Friday and they were waiting to get it, they’d call us when they got it in. Jump forward to that Saturday when we’re in CA and dad calls Frontier, they say they don’t have it and so he calls the Best Buy hotline number we have. They hadn’t heard from Frontier, they didn’t know what was going on. What the fuck? BB says they’re going to call Frontier and get back to us within 72 days. Tuesday Best Buy tells us they’ve talked to Fronter and are waiting on A NEW ESTIMATE to see if the tv can be fixed or just be replaced (see my previous blog post). Can anyone logically explain that? What the fuck did Frontier do that week? Why was I told the part was ordered when it never was? Best Buy approves everything they do and they didn’t know anything about that week we were waiting! If we never called where would we be right now?
So that brings us to last Friday where Frontier calls to tell us that they are coming on monday (today). So that’s where we are at. The TV is fixed but it looks like this isn’t over.