Quick rundown on the tv situation. It broke on Thursday, March 2nd. I didn’t think it was the lamp that was giving the trouble (DLP HDTV). Called the Best Buy Warranty hotline that night, they got in touch with the repair place in our area that they are hooked up with (Frontier something in Hackensack. Monday the 6th, tech dude comes with a new lamp and I’m right, it’s not the lamp. Said he’s gonna put in the order for a new circuit board, a whole new part for the TV basically. We wait a few days from there and call to see what’s up. Frontier says they will call us when the part comes in.

So what’s happened in the past week since the tech was here? Basically nothing. It’s the 12th today and we haven’t heard a word from anyway, we’re getting very close to 2 weeks of having a busted tv. After getting the run around from Samsung, Frontier and Best Buy (who will all blame each other and say they can’t do shit because it’s the other parties part in the chain that is being slow).

After pulling some teeth we find out that Frontier waited 2 days (Wed. the 8th) to submit a request to best buy to ok payment for the new part (think it’s a few hundred dollars). Best Buy took until Friday (the 10th) to approve the part. Shit head Frontier waited until TODAY to put in an order to Samsung for the part. So it will be 3-5 business days until they get the part. So we’re basically looking at getting the tech here on Friday if we’re lucky. Oh, and Frontier doesn’t send out techs on Saturdays. So if they don’t get the part by Thursday, we’re looking at Monday, the 19th for a repair date.

Money wise it’s not costing us anything to get the tv fixed but the time is totally unacceptable. Frontier doesn’t care with their shit service. I peg them as the worse offender here. Sitting on a work order for 2 days, no communication and lying about what stage they are on. And the woman answering the phone over there is a snooty bitch. Last “big ticket” item we purchase from Best Buy.